| Q: |
Can you pack my item(s)? |
| A: |
Yes. We are staffed with packing professionals who take great care in securing your item(s) for shipment. We uphold quality packaging standards for the safe arrival of your item(s). |
|
| Q: |
Can I purchase moving supplies at Pack & Ship Plus? |
| A: |
Pack & Ship Plus offers moving boxes and kits in a variety of sizes and all the necessary supplies, including tape, bubble cushioning and packaging peanuts - everything needed for a smooth and easy move. We can even make custom boxes for odd-shaped items. Plus, we can help you decide on how many boxes to use and which packaging materials will work best. |
|
| Q: |
Can you ship large or odd-shaped items? |
| A: |
Yes. We are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. Pack & Ship Plus offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. We can advise you on the best packing method for your item(s). |
|
| Q: |
Do I have to pack my item at Pack & Ship Plus, or can I bring it in already packed? |
| A: |
You can bring your package in already packed, and our packing experts can determine if it's properly packed to withstand shipping stresses. Or you can trust our packing experts to do the job for you so your items arrive safely and intact. |
|
| Q: |
How do I track my shipment? |
| A: |
Use the online tracking feature to track your shipment. You will need your tracking number. If you don't have the tracking number, contact Pack & Ship Plus. If you did not ship your item(s) at Pack & Ship Plus, contact the package carrier directly to obtain your tracking number.
If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.
|
|
| Q: |
What should I do if my shipment arrived damaged? |
| A: |
If you are the sender, immediately notify Pack & Ship Plus that shipped your item(s) to report a damaged shipment and begin the claim process. Have the recipient save all packaging material. Once Pack & Ship Plus reports the damaged package, the carrier that shipped your package will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment arrived damaged. Because the sender is the customer of Pack & Ship Plus, he or she will need to notify Pack & Ship Plus that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material.
|
|
| Q: |
Can you ship large or odd-shaped items internationally? |
| A: |
Yes. Many of we are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. Pack & Ship Plus offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. We can advise you on the best packing method for your item(s). |
|
| Q: |
What document services do you offer? |
| A: |
Pack & Ship Plus offers a wide variety of printing and finishing services, including electronic file access (e.g., e-mails, CDs, USB drives), color and black-and-white digital printing, black-and-white copies, binding, collating and laminating. |
|
| Q: |
What is the difference between a mailbox at Pack & Ship Plus and a PO Box at the post office?
|
| A: |
With a mailbox at Pack & Ship Plus, you get a real street address, not a P.O. Box number. If you're a business owner, having a real street address as your mailbox can provide you with a professional image for your business. Pack & Ship Plus also offers many additional services that the post office does not, services like package acceptance from all carriers, package notification and Call-in Mail Check, all aimed to save you valuable time. |
